The idea of live chat managed services might still seem foreign to you, but if you’ve spent time online, the odds are high that you’ve encountered them many times before.
Essentially, it’s just a workforce dedicated to chatting with your customers on your behalf. You might be asking yourself why you would need this service, and the answer is quite simple: because you can’t be there all the time.
- What Are Live Chat Services And Why Do You Need Them?
Live chat managed services are a comprehensive solution that provides all of the tools and resources you need to manage your live chat operations.
With live chat managed services, you can rest assured that your chat agents will have everything they need to provide great customer service.
By outsourcing this responsibility to a third party, you’re freeing up your employees to do their jobs without having to worry about customer interactions.
Plus, you’re guaranteed that someone will be available to help customers at all times of the day. It is a huge benefit for businesses that rely on online sales.
- How to Choose the Right Live Chat Managed Service Provider?
Choosing the right live chat managed service provider can be challenging, especially when you are unsure of what you need. There are many features to consider and lots of vendors to research.
Here are some steps you can take to find the best live chat managed service provider for your business:
Step 1: Conduct Market Research
Start searching online; you can get a good idea of what it is and how it works by visiting online. You can also find in-depth reviews online. So you can see how others feel about the different services.
Step 2: Determine Your Needs
Thoroughly research all of your live chat needs before approaching a company. You should know everything about its features. For example, you may need a solution like an automatic post-chat survey feature.
It allows you to ask customers for feedback after every chat without your agents typing anything out.
Step 3: Select a Live Chat Managed Service Provider
When you are ready to start looking for a live chat managed service, narrow down your choices by evaluating each company against your needs.
Be sure to look at their support and training and the robustness of their software. Also, check out forums and other review sites to see what real-life customers have to say about each provider.
Step 4: Make an Informed Decision
After researching, go with the live chat managed service provider that best fits your business. Remember, you should always evaluate providers to ensure you get the best possible service.
- Live Chat Managed Services: Benefits
Live chat managed services can be a great help for your business. The benefits are as follows:
i. Increased Efficiency
Live chat managed services can help increase the efficiency of your live chat operation.
Because the service provider will be running your chat, your agents can provide great customer service.
ii. Improved Customer Service
With live chat managed services, you can provide your customers with excellent customer service. You can provide your customers with fast and accurate answers every time they chat.
iii. Reduced Costs
One of the leading reasons for implementing Live Chat Managed Services is to reduce costs. You can reduce your cost for external resources by using internal resources.
It also eliminates the need to shell out large amounts of money for an expensive customer service solution.
iii. Proven Track Record
When you choose a live chat managed service provider, you choose a company with an excellent track record of success.
It means that you can trust the service provider with all of your live chat support needs and know that they will exceed your expectations.
v. Improved Customer Experience
When customers come to your website and encounter a live chat, they can feel like they have hit the jackpot!
They get instant access to one of your friendly and knowledgeable customer service representatives, who can answer their questions and help them with their purchases.
vi. Increased Sales
If you’re looking to increase your sales, then live chat managed services are a critical part of the equation. By providing round-the-clock support, you can keep your customers happy and keep them coming back for more.
vii. Customizable Chat Interface
When you use live chat managed services, your customers can enjoy a unique and customizable chat interface. It means that they will have an enjoyable experience on your website and be more likely to purchase from you!
viii. No Maintenance Required
There is no maintenance is required on your end using live chat managed service. You can let the service provider know when there is a technical issue and then provide great customer service.
ix. Extensive Reporting Tools
When you use live chat managed services, your service provider will provide you with comprehensive reporting tools so that you can see all activity on your site in real-time.
You will never have to wait for your support representatives to complete a report, and you can review data to provide better customer service!
x. Customizable Email Templates
When you use live chat managed services, your business can enjoy customizable email templates that are easy-to-use and professional-looking.
It means that you can quickly and easily send emails to your customers thanking them for their purchase or providing them with information about their order.
Live chat managed services can be a great way to increase conversion rates and build customer loyalty.
When you partner with a company like Simetrix solutions, they will assign their expert to your chat window for as long as it takes until the conversation is resolved or abandoned by the visitor.
They offer 24/7 live support through various channels. Whichever channel you prefer, they provide personalized service that ensures every customer’s needs are met to create lifelong customers!